Community Telecom Services

Will Revved speed up everything I do online?
Revved accelerates certain text and graphics sent over the Internet. With Revved you will notice a significantly faster experience when you visit web sites since the bulk of all webpages are made of simple text and images. Sending and receiving POP email will also be accelerated for Windows users but not for Mac users. Revved will not accelerate file downloads such as music files, streaming media or shareware.

How fast is Revved?
The exact amount of acceleration can vary but with Revved you will notice a significantly faster experience when you visit web sites, read your POP email (Windows only) and perform many other web-based activities.

Download and Installation Help:

Where can I download the Revved installer?
You can find instructions and links for downloading and installing Revved onto your computer here.

I downloaded the Revved installer but now I can't find it on my computer. Where is it?
Use the Windows Find tool located in the Start Menu to search for the file "setup.exe" (without quotes). If you still can't find it, contact Customer Service (800-599-1000) to re-download it and ensure that you save the file to your Desktop.

What operating systems is Revved compatible with?
Currently Revved is available for our members running either Microsoft Windows (98, 98SE, ME, 2000, NT, XP) or Mac OS X 10.2 or later.

I'm having difficulty installing. Where can I get assistance?
If you experiencing problems installing Revved, contact Customer Service at 800-599-1000 for further assistance.

Using Revved:

How do I start Revved?
For Windows users, Revved is launched automatically every time your computer starts. Mac users will need to start the Revved application in their Applications folder after they dial-up. The Revved icon appears in the Windows system tray or OSX dock to show that it is operating in the background.

How do I change the image quality setting for a particular image?
Windows users can right-click on an image within Internet Explorer and select "Show Original Image" allows you to view the original image. All other users will need to temporarily disable the accelerator or change their "Image Quality" slider to best quality.

How do I change the image quality setting for all images?
Windows users can right-click on the Revved icon in the lower right of their screen. Mac OS X users can click on the Revved icon in their dock to bring the Revved window forward. Select "Settings" and then select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.

Using Other Web Browsers:

Can I use Revved with Netscape Navigator?
Yes. Revved should work with most browsers automatically including Netscape Navigator.

Can I use Revved with other browsers such as Opera or Mozilla?
Yes, but you may need to manually set the HTTP proxy host setting to be "localhost" and the port number to be "5400" (without quotes). This setting is located in your browser's preferences. Consult your browser's documentation for additional information.

Known Issues:

What software may be incompatible with Revved?
A number of available software titles may interfere with Revved's ability to install or function properly. These titles include:

Virus Detection Software
Some virus detection software may incorrectly believe that the Revved client is a virus when installing. If this occurs, just disable your virus software during the install of Revved.

Spyware and Pop-up Blockers
Some spyware detectors and pop-up blockers may incorrectly identify Revved as spyware or cripple its ability to function properly. If you don't know how to override this software to ignore Revved (called "white-listing"), please contact our technical support department for assistance.

Personal Firewalls
If you are running a hardware or software firewall to protect your PC and/or network, you will need to open port "5400" to allow Revved to communicate with our servers.

How do I start ICN now that I'm using Revved?
Revved includes a pop-up blocker built in. Because ICN uses a pop-up window this window may not appear when you try to start it because Revved is blocking it from opening. You can either temporarily disable Revved's pop-up blocker or tell Revved to allow all popups from our websites.

Why does my downstream "Bandwidth Savings Ratio" go below 1.0?
Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by Revved.

However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether Revved is used. Revved is merely showing the download statistics in these situations.

Why do some Java applets (like games at pogo.com) not work?
Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest Java Runtime Engine available.